Browse the collection and select the product you want. Choose all applicable options carefully, including texture, color, length, lace size, or wig cap size. Add the item to your cart, review your selections, and complete the secure checkout process.

All currently accepted payment methods will be displayed at checkout. Payment options may vary depending on your location and the services available through our secure checkout. If an installment-payment option is available, it will also appear during checkout.

Yes. An order-confirmation email will be sent to the email address entered during checkout after your order is successfully placed. Please check your spam or promotions folder if you do not see it. If you still cannot locate it, contact us with the name and email address used for the
order.

Cancellation requests must be submitted within 12 hours of purchase. Address changes are not permitted after an order has been placed. For any other change request, contact us immediately; changes cannot be guaranteed once processing has started.

A payment may be declined because of incorrect card details, insufficient funds,
billing-information errors, or a security restriction from your bank. Confirm that your information is correct and contact your payment provider if the issue continues. Crown Hair Collective does not control bank authorization decisions.

Standard hair orders are generally processed within 4–5 business days. Processing begins after an order and payment have been successfully received. Business days do not include weekends or recognized holidays.

Glueless and custom wig orders may require approximately 7–10 business days for processing. These products require additional preparation before shipment. Please place time-sensitive orders early enough to allow for both processing and carrier transit.

Standard carrier transit is approximately 3–7 business days after processing is complete. Glueless or custom wig transit may take up to approximately seven business days. Processing time and delivery time are separate and should be considered when estimating
your arrival date.

Yes. Tracking information will be provided after your package has been prepared and
shipped. Please allow time for the carrier to complete the first scan. Packages are sent with appropriate tracking and shipping protection.

Processing may take longer during holidays, launches, promotions, or other high-volume periods. Carrier tracking may also take time to update after shipment. If there has been no movement for an extended period, contact us through the Contact page with your order number and checkout email so the order can be reviewed.

All Crown Hair Collective sales are final. Please review the product description and confirm your texture, color, length, lace size, and wig cap size before completing checkout.

If Crown Hair Collective sends an item different from the product or option shown in your confirmed order, it may qualify for an exchange after review. Receiving an incorrect item does not automatically guarantee a refund.

Contact support promptly with your order number and clear photos of the item, packaging, and shipping label. Keep all packaging until the team reviews the issue.

Contact us as soon as possible through the Contact page. Include your order number, the email address used during checkout, a description of the issue, and clear photographs of the item received. Do not install, color, cut, bleach, wash, or otherwise alter the item while the request is being reviewed.

Cancellation requests must be made within 12 hours of purchase. Requests received after the 12-hour window cannot be accommodated once the order has entered processing.

Customers are responsible for reviewing and confirming all product options before checkout. Because all sales are final, an incorrectly selected option does not qualify for a return or exchange. Contact us before ordering if you need help selecting the right product.

Handle HD lace gently and avoid pulling, tugging, scratching, or brushing aggressively near the knots. Keep heavy oils away from the lace and remove adhesive or product buildup carefully. Remove your glueless wig at night whenever possible and store it on a mannequin head, wig stand, or inside a clean satin bag

A closure provides focused coverage at the top or parting area and is available in 2×6, 5×5, and 7×7 HD lace sizes. A frontal provides wider, ear-to-ear coverage and greater front-hairline styling flexibility. Crown Hair Collective frontals are available in 13×4 and 13×6 HD lace sizes.

Our collection includes premium raw human-hair bundles in Natural 1B, 613 Blonde hair, HD lace closures, HD lace frontals, and luxury glueless human-hair wigs. Available options vary by product, so always review the individual product page before ordering.

Our Natural 1B raw-hair collection includes Straight, Body Wave, Deep Wave, Kinky Curly, and Burmese Curly textures. The 613 Blonde bundle collection is available in Straight and Body Wave. Select glueless wigs may also be available in 613 Blonde where shown on the product page.

Natural 1B and 613 Blonde bundles are available in lengths from 16 to 30 inches. HD closures and frontals are available from 16 to 22 inches. Glueless wigs are available from 12 to 30 inches, depending on the selected product and available options.

The number of bundles required depends on your chosen length, desired fullness, head size, installation method, and whether you are using a closure or frontal. Longer lengths generally require more hair to achieve a full appearance. We recommend consulting your hairstylist
before ordering if you are unsure.

Our raw human hair can be professionally colored and customized. Always perform a strand test first, use heat protectant, and begin with the lowest effective temperature. Major color transformations should be completed by a licensed professional because bleaching, coloring,
excessive heat, or chemical processing may change the hair’s original texture and condition.

Crown Hair Collective glueless wigs are designed for convenient, ready-to-wear luxury. They arrive with a pre-plucked hairline and bleached knots for a more refined finish. Available textures include Straight, Body Wave, Deep Wave, Kinky Curly, and Burmese Curly, with select 613 Blonde options where listed.

Glueless wigs are available in Small, Medium, and Large cap sizes. Measure your head carefully before ordering and select the correct size on the product page. If you are unsure about sizing, contact us before completing your purchase.

Glueless wigs are designed to be securely worn without glue when the correct cap size and adjustments are used. Individual fit and styling preferences may differ, so professional customization may be helpful if you want a more personalized finish.

Detangle gently before bed and secure straight or wavy hair in a loose braid, wrap, or low ponytail. Protect the hair with a satin or silk bonnet, scarf, or pillowcase. Make sure bundles and wigs are completely dry before storing them on a wig stand, mannequin head, or in a clean satin bag. Never store damp hair inside an enclosed package.

Yes. We recommend gently washing and conditioning the hair before installation. Use lukewarm water with a moisturizing, sulfate-free shampoo and conditioner. Detangle from the ends upward, avoid rubbing or twisting the hair, and allow it to air-dry whenever possible.

Detangle wavy and curly hair while it is damp using your fingers or a wide-tooth comb. Apply a lightweight leave-in conditioner and avoid aggressively brushing the hair while it is dry. Gently scrunch the hair and allow it to air-dry to help preserve its natural pattern. Curly textures may appear shorter because of natural shrinkage.

Follow the product guidance, apply heat protectant, use the lowest effective temperature, and limit repeated heat to help preserve the hair.

613 Blonde hair requires additional moisture because lighter hair has undergone more processing. Use products designed for color-treated hair, deep-condition regularly, minimize heat, and always use heat protectant. Purple shampoo may be used occasionally for brassiness, but overuse can dry the hair or alter its tone.

Raw human hair can be professionally colored, but a strand test should always be completed first. Major color changes should be handled by a licensed professional, and repeated bleaching should be avoided. Crown Hair Collective is not responsible for damage caused
by improper coloring, bleaching, chemical processing, or excessive heat.

Send us a message through the Contact page. For faster assistance, include your full name, order number, checkout email, and a clear description of the issue. If you received an incorrect item, include clear photographs and do not install, wash, cut, color, bleach, or otherwise alter the hair while your request is being reviewed.

No. You can complete your purchase as a guest without creating an account. However, creating an account makes it easier to view your order history and available order updates. Use the same active email address for your account and checkout so your orders can be connected correctly.

Select the account icon at the top of the website and follow the instructions using your email address. Depending on the login system currently enabled, you may be asked to enter a password or a one-time verification code sent to your email. Use the same email address you entered when placing your order.

First, confirm that you are using the correct email address. If your account uses a password, select the password-reset option and follow the instructions sent to your email. If your account uses a one-time login code, request a new code and check your spam or promotions folder. Never share your password or verification code with anyone.

Sign in using the same email address entered during checkout to view orders connected to your account. Available order-status information will appear in your order history. Shipment tracking becomes available after processing is complete and your package has been shipped. If an order is missing, confirm that you signed in with the correct checkout email or contact us for assistance.

You may update saved account details for future purchases where the account settings allow it. Updating a saved address will not change the shipping address on an existing order. Crown Hair Collective does not permit address changes after an order has been placed, so carefully review your shipping information before completing checkout.

Contact us through the Contact page as soon as possible. Include your full name, order number, the email address entered during checkout, and the correct email address. Our support team will review the order and determine whether the contact information can be corrected. Do not send your card number, password, or verification code.